Your personal information is a trust placed with us. Here you will find a transparent explanation of how 9xoo collects, stores, and protects your data.
A quick overview of the key pillars of 9xoo's data protection framework
All your data is secured with 256-bit SSL encryption. No one can intercept your information during transfer.
Your personal information is never sold or shared. It is used solely to deliver platform services.
Your data is stored on certified cloud servers. Regular security audits and backups are conducted to ensure protection.
Information collected during the identity verification process is stored in a separate encrypted vault and can only be accessed by authorized personnel.
You can opt out of promotional messages at any time. We do not send spam without permission.
9xoo operates in compliance with GDPR and international data protection regulations. Your rights are our responsibility.
Please read this Privacy Policy in full before using the 9xoo platform. By using the platform, you agree to this policy.
9xoo (9xoo.app) places the highest value on your privacy. This Privacy Policy explains how we collect your personal information, what we use it for, how long we retain it, and how we keep it secure. This policy applies to the 9xoo website, mobile app, and all digital services.
9xoo is an internationally licensed online gaming and Sports Betting platform. We are committed to providing safe and reliable services for users in Bangladesh. Your data belongs to you — we only use it to improve your experience.
9xoo collects only the information that is necessary. We do not collect data that is irrelevant or sensitive. A detailed list is provided below:
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | During registration & KYC verification |
| Contact Information | Phone number, email address | At the time of account creation |
| Financial Information | Mobile banking number, transaction history | During deposit/withdrawal |
| Device Information | IP address, browser, OS | While using the platform |
| Gaming Information | Bet history, win/loss records | Automatically during gameplay |
| Cookie Data | Session tokens, preference settings | On website visits |
9xoo uses the data it collects strictly for defined purposes — to improve service quality, prevent fraud, and meet legal obligations.
Your information is never sold to advertisers. Marketing messages are not sent without your consent. Your data is not used for profiling or targeted advertising.
How long your information is retained depends on the type of data and applicable legal requirements. Data is kept while your account is active. After account closure, certain information may be retained for a specified period for legal reasons.
We protect your data using: 256-bit AES encryption, TLS 1.3 protocol, two-factor authentication (2FA), regular penetration testing, and 24/7 security monitoring.
9xoo uses cookies so you can use the platform without logging in every time and so your preferences are remembered. Cookies are not harmful programs — they are small text files stored in your browser.
You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
You have several important rights under the 9xoo Privacy Policy. Contact our support team to exercise any of them.
The right to know what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
You may request deletion of your data where there is no legal obligation to retain it.
You can request that we stop using your data for specific purposes.
The right to download your data in a machine-readable format.
You can object to certain types of data processing.
9xoo is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.
If you believe your child is using 9xoo, contact our support team immediately. We will close the account within 24 hours.
9xoo may update this Privacy Policy from time to time. If significant changes are made, you will be notified by email or via an in-platform notification.
If you have any questions, requests, or complaints about our Privacy Policy, please get in touch. We aim to respond within 48 hours.
Email: [email protected]
Live Chat: Click the chat button at the bottom right of the platform
Support Hours: 7 days a week, 24 hours a day
For data rights requests, please use the following subject line in your email "Data Rights Request" Write to us. Our dedicated privacy team will process your request within 7 business days.