Gaming is for fun — not stress. 9xoo believes every player should play within their limits, mindfully, and with enjoyment. Our responsible gaming tools and guidelines are here to keep you on the right track.
We believe gaming should be controlled, safe, and enjoyable
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 7-day waiting period.
If you feel you need a break from gaming, you can block yourself for a set period. Options range from 30 days up to a permanent exclusion.
Decide in advance how long you want to play. When your time is up, 9xoo automatically ends the session and sends you a reminder.
You can view your betting history, win/loss stats, and total spend at any time. Staying informed makes it easier to make responsible decisions.
Take a break when you're feeling agitated or frustrated. Set a cooling-off period from 24 hours up to 6 weeks — your account will be automatically inactive for the entire duration.
9xoo sends you an instant alert when you are approaching your set limit. This smart warning system helps you avoid overplaying.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a solution to financial problems. At 9xoo, we firmly believe that players enjoy themselves most when they maintain full control over their budget, time, and mental state.
Online betting and casino gaming carry inherent risks. However, with the right information and tools, those risks can be kept well under control. 9xoo's Responsible Gaming program is designed to give you exactly that control.
Every game outcome is completely random and independent of previous results. Let go of the idea that a win is "overdue."
Gaming addiction develops gradually, so recognising the early signs is crucial. If you notice several of the following signs in yourself, consider taking a break and seeking help.
Every user logged in to 9xoo can activate the following tools directly from Account Settings. They are easy to use and completely free.
Set daily, weekly, and monthly maximum deposit amounts. Reducing a limit takes effect immediately; increasing one requires a 7-day cooldown.
Set a maximum amount you're willing to bet within a given period. Once the limit is reached, no further bets can be placed.
Your session will end automatically once you reach your loss limit. This protects you from the temptation to chase losses.
Exclude yourself from the platform for 30 days, 6 months, 1 year, or permanently. While self-exclusion is active, you will not receive any promotional communications.
Pop-up notifications will appear at set intervals showing how long you have been playing and how much you have won or lost.
Deactivate your account for anywhere between 24 hours and 6 weeks as a temporary break. Your account will reactivate automatically once the period ends.
Responsible gaming goes beyond just using tools — it's a mindset and a habit. Here are some practical tips that every player will find useful.
Before you start, decide on the maximum amount you're willing to spend that day. Once you hit that limit, stop playing — it's the simplest and most effective rule.
"One more win and I'll get it all back" — this is the most dangerous mindset. A loss is a loss; chasing it with more bets almost always leads to even greater losses.
Impaired judgment leads to poor decisions. Play when your mind is clear and you are in a good headspace.
Take a break of at least 10 to 15 minutes every hour. Stand up, walk around, or have some water — it keeps your head clear and helps you make better decisions.
Keep family, friends, hobbies, and other activities part of your life. If gaming becomes your only source of enjoyment, that is a cause for concern.
Let someone close to you know that you game. Being open rather than secretive means your family can step in before things go too far.
Never bet with a credit card or borrowed money. Only use discretionary funds you can afford to lose without affecting your day-to-day life.
Answer the following questions honestly. If you answer "Yes" to more than 3, consider using the cooling-off or self-exclusion feature and reach out to our support team.
Have you ever gone over your budget while playing and regretted it afterward?
Have you ever bet more to try to win back money you've lost?
Has gaming negatively affected your sleep, work, or relationships?
Have you ever hidden your gaming activity from family or friends?
Do you feel irritable or restless when you are unable to play?
Have you borrowed money or cut back on essential expenses because of gaming?
Have you set a time limit for playing but found yourself unable to stick to it?
Have you tried to stop gaming but failed repeatedly?
If you feel you are losing control, contact the 9xoo support team right away. Our team is here for you — without judgment, just support.
9xoo strictly prohibits users under 18. We verify date of birth at registration and check identity documents during the KYC process.
If you suspect your child is using 9xoo or any other gaming platform, contact our support team immediately. Email us: [email protected]
Activating the self-control tools on 9xoo is straightforward. Just follow these steps:
Log in to your account on the 9xoo app or website.
Click the profile icon in the top right corner and select "Settings" or "Account Settings".
Find and click the "Responsible Gaming" tab in the Settings menu.
Deposit limit, session timer, loss limit, or self-exclusion — set whichever you need.
Save your settings. Some tools may require email verification to take effect.
If you run into any issues, reach out to our support team via live chat or email — they're always ready to help.